Help & Info

Helpful Information

  • Services are delivered online. There is no shipping or delivery involved
  • Scope is finalized via email before starting and pricing is made clear
  • We charge for our time. If you don't give us all information in a timely manner your costs can go up.

Returns & Refunds

  • No returns or refunds after scope is finalized and we have started work
  • Subscriptions and Licenses are your responsibility. You need to assign a credit card to any cloud service you are consuming licenses from
  • We never purchase licenses on your behalf from Cloud Providers. We'll tell you to buy what is needed

FAQ

  • Websites
  • File Shares
  • Backup Data
  • Disaster Recovery data
  • On-premise servers to Azure, AWS, or Google Cloud
  • Migrate applications to Cloud
  • Migrate Email from GoDaddy, HostGator, Google or 3rd party hosting provider to Office 365. 
  • Alternatively, if you are on Office 365, we can migrate you to Google.
  • SharePoint, Dropbox, Egnyte, OneDrive, Box, or any other cloud drive data to a different cloud platform.
  • We need you to enable our access on your existing accounts
  • Provide admin rights to any required services
  • Provide your timeline – same day service also available
  • Be available for data validation after migration
Data Migration is our work, not yours.
  • We are incorporated in Canada
  • We only work with North American clients
  • We verify client identity before starting
  • We offer quality and value at a good price
  • Our service includes implementing critical Security Best Practices
  1. Sign up for a service
  2. Chat live with us or schedule a time to define scope
  3. Share credentials for source data location
  4. Share credentials for target data location
  5. Finalize scope and any limitations. 
  6. Sign off and confirm start of services
  7. Our team will do the rest and keep you updated via Email or SMS.
  8. Live chat is available if you want to clarify something
  9. QA review available upon completion for sign-off

When you sign up initially, you make a payment and then we can start working on your project and communicating with you.

At that time you may not have done full due diligence or provided all the information. Hence, initial payment is refundable and not final. 

Once we have finalized scope of work, we will give you final billing amount and after you approve, we will charge any extra amount – if applicable.

If you don’t agree with our estimate, we will refund the initial payment except for any charges not refunded by Stripe (our payment processor).

If you don’t respond within 24 hours of our communication with expected information, you risk losing your money as our resource allocation incurs cost and we cannot have people wasting time. If you need extra time, we will provide an extra 24 hours to you upon request and on a case-by-case basis as long as you are not stalling us unnecesssarily.

Projects are completed very fast and based on practical data migration timelines. Payments made take our timelines into consideration. 

Failure to respond to completion or verification requests will mean that we will automatically close the project after 48 hours and apply payments.

Any new requests, delays, or change requests mean time and scope changes, and will be billed extra.